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 ★  V I E T N A M  ★
# Customer Success Engineer at NS1. ## About us NS1's mission is to unlock the potential of DNS to deliver the tech that powers our customers and the world. We are the market leader in DNS and traffic management software and services, and our customers include the biggest properties and largest enterprises on the internet, such as Salesforce, LinkedIn, Squarespace, Pandora, Imgur, Yelp, Dropbox, and many more. Our modern DNS technologies enable optimized application delivery, couple via our APIs into the tooling and processes of today's DevOps organizations, and deliver reliability and performance at global scale. We operate a worldwide, highly tuned Managed DNS network, and also deliver our technologies to customers as single-tenant software deployments. We solve incredibly challenging problems on behalf of our customers, in the most mission critical parts of their stack. ## Role We're looking for creative individuals who enjoy a healthy mix of hacking and helping. You're the type of person who secretly likes the fact that you run tech support for your entire family. You have experience running Linux-heavy distributed applications at scale, but you never forget the fact that a product is nothing without a legion of happy users. Thankfully, NS1 already has an awesome product servicing some of the most innovative customers on the planet (see above). Now we need you to help us keep moving it forward. The majority of your day-to-day will be comprised of the front-line systems support type work that should be very familiar to you. In this role you'll be teaming up with our expert account folks and preparing new customers for migrations to NS1's platform. When you're not actively engaging with customers, you'll have time to step back and develop tools and processes that will keep the Customer Success team operating efficiently. Excelling in this position requires having broad knowledge of the many technologies that comprise modern Web Scale applications and being able to offer constructive advice for customer implementations as well as internal improvements. You'll take responsibility for front-line support, and your daily work will have an immediate company-wide impact. ## Responsibilities * Troubleshoot DNS problems in the context of larger, client-specific application topologies * Take advantage of our unique feature set to implement distinctive solutions to complex traffic routing problems for our customers * Become familiar with, monitor, and improve NS1's various subsystems * Identify areas for improvements and offer constructive advice, both customer-facing and internally * Collaborate with TechOps and DevOps engineers to investigate customer-reported issues ## Technologies We run a custom stack in one of the world's most distributed topologies, with infrastructure in more than 25 markets around the globe. Some tools you'll have exposure to include: * Linux * MongoDB * Postgres * OpenTSDB * Grafana * Kibana * VictorOps ## Benefits @ NS1 We're a fast-growing, well-funded startup based in the heart of New York City's Financial District with offices and team members around the world. Working at NS1, you'll come to understand our team is unique, both in and out of the workplace. We have Ph.Ds, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We're hardworking, but we're also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity. We offer: * competitive compensation (salary and stock options) * medical, dental, and vision * commuter benefits * flexible hours and time off * choice of workstation NS1 is an equal opportunity employer.